Hello world! I mentioned in my last post that I would be starting a new job and let me tell you, it is the most bitter sweet moment I’ve had in a while. Fair warning, this one got away from me. Haha it’s long. I’ll start off by saying I loved my job. The hospitality industry was never a place I thought I would find myself, but I fell in love with it and under better circumstances, I would love to stay here and build a career. Unfortunately, in the last seven months, I’ve seen how little myself and the other members of my team mean to the corporate office running the show. Hell not even seven months, let’s say the last year because it started with little things.
When I started here in 2017 you got $50 for your hire anniversary as well as if you got associate of the month. Covid was a perfect excuse to take away the $50 EOM prize, which they have recently started back up, but the hire anniversary first went to a small gift from a site called “Snappy”, which has some decent things. Then it just went away all together. Originally the company would pay for a employee Christmas gift and dinner. When I started my GM made sure this was a party to out live all parties. I mostly think she got away with this because the hotel was making so much money, the company wouldnt bother to check in on her expense report, and she was very good friends with her area director at the time, who would also come to these parties. I’m talking unlimited alcohol, nice catering, and pretty decent gifts for white elephant. I mean people were going home with Amazon echo’s and firesticks for gifts. The level of drinking that was expected at this party was so high, my GM would block off rooms for anyone that wanted them so they didnt have to drive. On top of all of that, the company bought a gift for everyone. My GM literally got away with some much stuff and I think a big part of the reason she left this company is because her friend, the ADO, was let go from the company and she was no longer able to have spending sprees. I mean truly, once I got behind the curtain, the amount of shit she bought that walked out of this place is insane. Her last expense check was $7000+. This is coming from a property that has a $2500 petty cash bank at our disposal. I think the only things my current GM and I every expense is pizza for the team because you need a credit card for online orders. That’s it.
Moving on, because the previous GM is a whole other blog post I could write, last year around this time, they sent out an email to the GMs discussing holiday parties. They were allotting $13 per person for food and $10 per person for a gift. I know most people don’t realize how little $13 a person per meal is, but its very small, especially when you want to provide a Christmas dinner for your staff. With a staff of thirty, I could maybe afford Olive Garden, which isnt bad, but it’s not great for a Christmas dinner. Then trying to find a nice gift that expressed out gratitude to our hard working staff for $10 or less was impossible. I originally wanted to do custom ornaments that were discounted when bought in bulk, but the purchasing department didnt get back to me until the week before the party and by then the price had gone up. As I’m sure you can imagine, the staff wasnt too pleased with this, especially when they had just come off the empire of unlimited spending with the previous GM and the sad part was, we didnt even have a valid argument for it. There was no defending it. Now it might be hard to understand why something like this might play into my leaving, but this was just the start of a thread that unraveled the sweater. I watched day in and out as my staff, especially my housekeepers, poured themselves into their work. I know “cleaning rooms” doesnt seem like it’s hard, but it’s probably one of the most physically demanding and detail oriented jobs out there, especially when you go off of Hilton time standards to clean a room, which is 30 minutes. The level of filth and grime and disgusting stuff these ladies deal with on a daily basis deserves more than a $10 thank you.
Fast forward to January of this year. Manny and I are kicking ass and running things pretty efferently. I mean things were going great, and we were both really learning the flow with each other. The oilfield slowed a little bit, but Manny made up for it with revamping our suite shop. Our tiny suite shop was out performing every other hotel in the company and this includes big properties like Embassy Suites. We had finally caught up on late invoices from the year and the next few months were looking very good. Then y’all know what happened. Damn COVID. I was on vacation when the first wave of lockdowns and travel bans started so I got to be on a conference call where we were told all third party staffing (85% of my housekeeping staff) was to be let go immediately and that over the next few weeks we would be establishing other cuts. By the end of the cuts we would be down to a staff of eleven. Myself, the GM, the Exec Housekeeper, the Chief Engineer, the Front Desk Supervisor, a Sales Coordinator, three front desk staff, and two housekeepers. Oh and everyone that’s hourly and not a supervisor has to be part time. This was also accompanied by a 10% pay cut for all salary members of management and a work schedule that had to be a minimum fifty hours a week. Now Manny and I were already putting in those hours just to keep this place running, but it ramped up during COVID. Without a laundry attendant, Manny or Dee were usually doing laundry and this is when Dee didnt have her own board of rooms to clean because of the part time hours of her team. We were skipping housekeeping on Thursday and Saturdays because we just didnt have the staff. I would work 7am-5pm or 1pm-11pm at the front desk as many days as it took to fill in the part time gaps. Then any time I had away from the desk was spent helping housekeeping. Manny was here long before the sun came up, to catch up both laundry and accounting, and he was here till long after the sun went down to finish whatever he could. For three months we did this. With one day off here or there. Definitely no vacation time, and as a fun added note, all while we all entertained AJ.
Around July, Anthony and I were looking at moving to Utah so I thought maybe I could get approved for a leave of absence and work on selling the house. Well corporate did not go for that so I put in my professional resignation because 1. I was exhausted, 2. It wasnt fair to AJ to keep him at the hotel for days on end, and 3. I didn’t see any light at the end of the tunnel. In my resignation letter, I did some math because I like to show people the cause for my leaving. I already didnt make very much money, but when you factor in the 10% pay cut as well as the minimum 50 hours we had to work (really we were working 60-70 easy) I was making about $11 an hour. Now that’s just at 50 hours, I’m sure you can imagine what the number looked like at 60 hours. So I made the case that I was being taken advantage of as a salaried member or management and that I could no longer work in these conditions. The bargain was made to give me the 10% back, plus the $2000 raise I was promised, and I would be “allowed” to hire more front desk staff. I thought “okay, I need a job and maybe I’ll go back to enjoying it if I actually get to work normal hours.” This was still accompanied by the minimum 50 hours except now I got to be in the office and housekeeping more, giving Manny some much needed relief.
A few weeks ago, Manny and I finally had a light at the end of the tunnel moment. There were whispers of Manny getting promoted to a hotel in Amarillo and me taking over Homewood as a GM. Now you will never convince me otherwise that this is not the truth, but we waited weeks for the confirmation from our ADO that never came. I told Manny that I was almost certain that if this was going to fall through, it would be because of her. Meanwhile, I started applying for jobs. I mean I had been throughout COVID, but I’m pretty sure I was just yanking on doors hoping one would open. One weekend, I decided I needed to go home. I missed my parents and Anthony had been furloughed so I thought what a better time. I mean they kept telling us only 40 hours of PTO would roll over and I had 76, mind you I took a full week off in March. While I was home, I got an email asking if I would be interested in a phone interview for an AGM position at a retirement community. I will be completely honest, I dont remember applying for it, but I thought “why not?” Call went great and she said she would be sending my info to the GM and get back with me about an in person interview. Within two days we scheduled an onsite interview. Then I was told the regional would be calling me for another phone interview. I was starting to both gain confidence and lose it at the same time. During this time, we had a corporate visit at the hotel. The VP of Operations decided after the hotel being open for six years, it was finally time to visit us. Everything seemed to go well. They said our property looked phenomenal and our housekeeping department was wonderful.
I thought it went well and that I had made quite an impression since the lady said she wanted to work with me and help grow my talent. BUT, there’s always a BUT, she decided to tell Manny that her main critique of my appearance was that my nail polish was chipped. I’m okay with constructive criticism, but the phrase “she needs to either get them done or take it off” made my blood boil. I put a lot of work into my outfit that day. I wore a freaking blazer and heels. Usually I’m in my cowboy boots.When I’m not in the office, I’m checking rooms, stocking inventory, or helping with some obscure maintenance issue. I havent had my nails done in over a year because with how much physical things I was doing, it wasnt worth it, but while I was at my parent’s house I decided to just paint them. That was just a couple days before corporate came by. Then the bomb was dropped that there would be no promotions any time soon. The rest of the week was just so depressing, I literally loathed going to work. I kept waiting and waiting for a call. I had a terrible day and I stopped at the grocery store before going home. It was one of those days that if something didn’t give soon, I would be quitting without a back up plan. As I was pulling out of the parking lot my phone rang and it was finally the regional director. After chatting for a few minutes she said she needed to make some calls and she’d have the recruiter call me with an offer. About an hour later the recruiter called and said they wanted to offer me the job, at a higher pay rate then they initially offered. She said the regional was so impressed with me that she had them draft an offer immediately. In that moment, I felt no anxiety, no hesitation, nothing. I was going to ask for the evening to think about it, but I felt so at ease, I couldnt wait. It felt right.
It hurt my heart to say goodbye to a team I had both grown with and invested in for almost four years. These were people I had been through the whole spectrum of life events with. Births, deaths, weddings, divorces, wins and losses. These people are my family out here in Texas, but there were no hard feelings with my leaving. They were all excited for me. A bit panicked, but happy. I know my leadership team is more than capable to fill the holes I leave, but I do a lot of things that are under the radar and I dont really tell people I do. I hope they do well, but I hope NewcrestImage feels the pain from my loss and I hope the realize that I was determined to move up with them and they missed out on a hard worker.
I started my AGM position at Polo Park Estates, a retirement community, today. I cannot tell you the weight of anxiety that is already off my shoulders. Just the thought of not having to cover an overnight shift is amazing. I want everyone to know that no job, no matter what the pay, is not worth your mental, physical, or emotional well being. No one deserves to be treated like a number on a spreadsheet. Take care of your employees and they will take care of you.